Admin needed: Usually yes (logs + plugin settings). You can still do the basic checks first.
Basic checks
- Confirm you are using the right keys: test keys for test mode, live keys for live mode.
- Confirm currency is correct (commonly AUD).
- If using deposits, confirm deposit settings are enabled for that business.
What to check in Stripe
- Stripe Dashboard → Developers → Logs (look for the exact error message).
- Webhook signing secret (
whsec_…) helps auto-mark invoices paid.
Contact the admin if you see errors like “unknown parameter” or anything that looks like a plugin/library mismatch. Include:
- Invoice ID + business slug
- Exact Stripe error text
- Time it happened