Admin needed: Only if the steps below do not fix it.
If the Customer Hub link says invalid, it usually means the token does not match the business or the link is no longer current.
- Use the latest link: open the most recent invoice/estimate email and copy the full URL.
- Re-send the link from the invoice/estimate screen (this generates a fresh token).
- Check the business slug in the URL matches the business you are viewing in the portal.
- Avoid cached previews: open in a normal browser tab (not inside some email “preview” viewers).
Contact the admin (use the form on the right) if:
- Re-sending still creates invalid links
- The business slug was changed recently
- Multiple businesses are mixed up on one link